Job Responsibilities : Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system. E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system. Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned. Communication – provide feedback on support issues, resolutions or suggestions to immediate supervisor or department manager. Communicate trends, issues and appropriate solutions to supervisors and management. Support coworkers – provide procedural advice and assistance to other representatives. Help maintain and ensure positive working relationships with support clients. Provide all support functions within the guidelines of the contact center and client policies and procedures. Maintain departmental productivity standards while exhibiting accuracy in applicable ticketing system. What can Aureon offer you? Opportunities for professional growth, development, and advancement within the organization 100% remote working employment model Comprehensive training on hardware and software applications for qualified applicants Knowledge and experience relating to basic computer applications Competitive compensation and full benefits package for full-time employees Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO Required Education : High school or equivalent Required Skills: Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner Excellent written and oral communication skills, including strong listening skills Intermediate to advanced computer skills with emphasis on Internet knowledge Aptitude for providing superior customer care Must exhibit dependability, adaptability and flexibility Basic math skills Creative thinking and reasoning ability Preferred Skills Experience in sales, marketing, or promotions WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: Primarily indoor work primarily in office environment Frequent utilization of manual dexterity and visualizing of computer screen No unusual physical requirements Call Center, Customer Service, Inbound, Remote Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Aureon
Job Description The Custodial Services Lead Worker cleans and maintains assigned area(s) to meet customer and client satisfaction and may be responsible for oversight or delegation of responsibilities within the cleaning services operation. Essential functions and responsibilities...
Tutor Me Education is reshaping how students learn. We are looking for online instructor/tutor with experience tutoring/teaching LSAT Exams and/or Law Courses to provide 1:1 or group instruction to students all across the country!Here are the details:Virtual instruction...
...Join SignalFires Talent Network for Product Marketing Leaders at VC-Backed Startups &##128721; This is not an application for a specific job. Instead, this is a way to get on the radar of VC-backed startups that are actively hiring GTM talent. At SignalFire, we...
...articles. The Role Company: Total Shape Location: Remote (Work From Home) Salary: $2,500 $3,500 USD per month (... ...What You'll Be Responsible For: Plan, create, and execute email marketing campaigns that drive traffic, engagement, and sales Write...
Safir American School is on a mission to provide comprehensive, and effective high school education. Our teachers are passionate about delivering a high-quality, technology-based education that provides the skills and knowledge needed for student success. They have a passion...