Job Description
Job Summary: In addition to the responsibilities listed below, this position is responsible for supervising centralized services including mail order, fulfillment, prescription processing and/or contact center functions; promoting performance standards are met in pharmaceutical care, service, and operations across outpatient pharmacies; assisting in the implementation of strategies and initiatives to improve member experience and promote home delivery adoption in accordance with business goals; escalating issues related to program development, implementation, and communication flow with the Pharmacy Clinical division and with outside departments; promoting the integration of centralized support services and technology into pharmacy operations and workflows; identifying centralized pharmacy space needs; and supervising the operation of the departments equipment, including the provision of preventative maintenance, and all other engineering activities relates to the equipment and technology used in the department.
Essential Responsibilities: - Recommends developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes. Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope.
- Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives.
- Oversees drug education and training efforts by: proactively supervising team to provide complex pharmacy and provider education to positively impact patient compliance and prescribing practices.
- Provides pharmaceutical patient care and drug therapy by: managing productive relationships with care providers and members; organizing teams workflow and execution of comprehensive pharmaceutical information e.g., drug therapy, adverse effects, compliance, appropriate use, and handling); leading team to research, organize, identify issues, and/or recommend patient-specific drug therapy plans while evaluating progress of therapy through interviews, physical assessment, patient education and clinical laboratory monitoring, independently; modeling, collecting, analyzing, identifying trends, and/or presenting therapeutic workflow outcomes to health care providers to collaboratively identify drug plan improvements, independently; leading implementation process, evaluating, and reporting utilization, as appropriate, of targeted medications and medication classes, strategizing novel work to assure safe, rational and cost-effective prescribing; supervising the development, implementation, and analyzation process of clinicians or department-level decisions, support, and feedback utilizing tools driving support for the drug use process; and supervising improvements to and coordination of complex pharmaceutical care and optimal utilization of resources to and from hospital, acute, and ambulatory patient-care settings.
- Leads team to monitor services in compliance with state and federal laws, all regulatory bodies, established quality standards and organizational service standards by: supervising adherence to all regulatory rules and regulations (e.g., Drug Enforcement Administration [DEA], State Board of Pharmacy, Health Insurance Portability and Accountability Act [HIPAA]) and relevant internal regional and national policies; ensuring team and self are up to date with policies and procedures and performs in accordance with applicable regulatory requirements and accreditation standards as they relate to the assigned department; encouraging reporting, conducting investigations of, responding to, and resolving escalated member inquiries and concerns from team; and supervising team to collaborate with physicians, other medical professionals, and health plan personnel to assess, resolve, and assure quality and process outcome measures.
- Leads team to carry out implementation and development of drug therapy by: overseeing efforts for proper drug use management across a team; teaching team members how to create moderately complex content regarding utilization of medicine; collaborating with senior health care providers to gather relevant sources on potential changes within the market and upcoming new drugs; collaborating across teams/functions to provide input and oversee standard pharmacotherapeutic drug regimen guidelines and trainings; guiding team to ensure members, patients and/or healthcare providers understand appropriate use, application, and interactions of prescribed medication and provides drug information to relevant healthcare providers; driving application of strategies to ensure achievement of member financial and therapeutic objectives; and evaluating teams reports of member data to assess plan outcomes and carrying out action plans to affect change.
Minimum Qualifications: - Doctorate of Pharmacy or equivalent degree (e.g., Bachelors of Pharmacy from a School of Pharmacy) AND Post-Graduate Year 1 (PGY1) residency or fellowship OR Doctorate of Pharmacy or equivalent degree (e.g., Bachelors of Pharmacy from a School of Pharmacy) AND Minimum two (2) years of experience in pharmacy or a directly related field.
- Pharmacist License (California) required at hire
Additional Requirements: - Knowledge, Skills, and Abilities (KSAs): Operational Excellence; Operations Management; Financial Acumen; Service Focus; Pharmacy Practice Knowledge; Pharmaceuticals Distribution Compliance; Pharmacy Regulation Knowledge; Clinical Quality & Regulatory Adherence; Cost Optimization; Confidentiality; Community Health; Stakeholder Management; Service Focus; Direct Care - Medication Therapy
Preferred Qualifications: - One (1) year of experience utilizing automation tools and technologies to streamline processes, improve efficiency, and enhance productivity in high volume pharmacies.
Primary Location: California,Downey,Downey Service Center
Scheduled Weekly Hours: 40
Shift: Variable
Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun
Working Hours Start: 12:01 AM
Working Hours End: 11:59 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee
Job Level: Team Leader/Supervisor
Department: Downey Service Center - Central Refill Center - 0801
Pay Range: $208000 - $239800 / year
Travel: No Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status. Kaiser Permanente
Job Tags
Full time, Shift work,